Productivity & Workforce Planning
Experienced in productivity and workforce planning within the hospitality industry, with a proven track record of identifying and addressing inefficiencies, overspending, and overstaffing. By leveraging these insights to streamline operations, we are able to directly improve the company’s profitability
Productivity Planning
Workforce Planning
Data-Driven Forecasting and Scheduling Using historical data (e.g., sales patterns, occupancy rates, seasonal trends) to accurately predict customer demand is crucial for effective workforce planning. This prevents both overstaffing (which drives up labor costs) and understaffing (which leads to poor service and employee burnout).
POS Systems: Integrating Point-of-Sale (POS) systems to streamline order taking and payment processing, reducing errors and freeing up valuable time for customer interactions or for other growth initiatives.
Monitoring Key Performance Indicators (KPIs) Regularly tracking metrics provides insights into operational efficiency.
Labor Cost Percentage: The proportion of total revenue spent on labor (ideally 25-35%).
Sales per Labor Hour: Revenue generated for each hour of work.
Turnover Rate: High turnover is costly; effective management strategies are needed to retain talent.
Guest Satisfaction Scores: High productivity should translate to quality service and positive guest feedback.
Streamlining Operations and Communication Establishing clear Standard Operating Procedures (SOPs) for all tasks and utilizing centralized communication platforms (rather than informal methods like messaging apps) ensures consistency, reduces errors, and improves workflow across departments.